Terms & Conditions

Each reading includes only the number of questions stated in the selected service.

• 1 Question Reading = 1 question
• 3 Question Reading = 3 questions
• Specialised spreads = the stated number of questions/areas

Additional questions are not automatically included and may require a separate reading or additional payment.

General Guidance Readings and specialised spreads follow a predefined structure. Clients cannot convert a general reading into unlimited individual questions. The reader may interpret additional information that naturally comes through the cards, but this does not constitute unlimited additional questions.

Written readings will be delivered through the communication method specified by SoulMirror at the time of booking. The expected delivery timeline communicated at the time of booking should be followed. Delivery times may occasionally be affected by unforeseen circumstances. If there is a significant delay, the client will be informed wherever reasonably possible.

Clients are responsible for providing accurate information required for their reading. Where relevant, this may include:

• Full name
• Date of birth
• Name of another person involved in the question
• Date of birth of another person, if requested
• Relevant relationship or situation context
• Specific question or intention

Providing inaccurate or incomplete information may affect the relevance of the reading.

Information shared by a client for the purpose of a reading will be treated with reasonable confidentiality. SoulMirror by Janvi will not intentionally disclose a client’s private reading or personal information publicly without permission, except where disclosure is required by applicable law. Clients should avoid sharing highly sensitive personal information that is not necessary for the reading.

Because Tarot Readings involve personalised time and energy being dedicated to an individual client, payments are generally non-refundable once the reading has been started or the personalised reading process has commenced. If a client requests cancellation before work has begun, the request may be considered at SoulMirror’s discretion. Once a reading has been delivered, dissatisfaction with the interpretation or guidance does not qualify for a refund.

When a reading involves another person, clients should provide only information that is reasonably necessary for the reading. SoulMirror readings are intended for personal guidance.

Tarot readings can sometimes bring unexpected, uncomfortable or emotionally challenging messages. Clients are encouraged to approach readings with an open mind and emotional responsibility. SoulMirror by Janvi cannot be held responsible for emotional reactions or decisions made following a reading.

Repeatedly asking the same question within a short period may produce different interpretations because circumstances and personal perspectives can change. SoulMirror recommends allowing reasonable time for circumstances to develop before repeatedly seeking guidance on the exact same question. A new reading does not guarantee a different or more favourable answer.

By making a payment or booking a Tarot Reading with SoulMirror by Janvi, the client confirms that they have read and understood the applicable booking terms and agree to comply with them.

The duration corresponds to the package selected at the time of booking.

Available cycles may include:

• 3-Day Healing / Spellwork
• 5-Day Healing / Spellwork
• 7-Day Healing / Spellwork
• 11-Day Healing

The exact duration and commencement of the work will be communicated to the client.

The number of days refers to the duration of the energetic work being performed, not the timeframe within which changes must appear.

Every healing or spell is personalised. Depending on the selected service, clients may be requested to provide:

• Full name
• Date of birth
• Relevant person's name, where applicable
• Relevant person's date of birth, where applicable
• Brief background of the situation
• Primary intention
• Any important recent developments

Clients are responsible for providing accurate information before the process begins.

Each healing or spellwork cycle is designed around the primary intention associated with the service booked. Once the work has commenced, the primary intention cannot ordinarily be changed into a completely different intention. For example, a Communication Spell cannot midway be converted into a Commitment or Reconciliation Spell. If multiple areas need to be addressed together, SoulMirror may recommend a customised healing/spellwork journey or an additional service.

Every SoulMirror working is personalised, and therefore the exact process may vary from client to client. Depending on the service and intention, the work may involve personalised intentions, petitions, candles, herbs and natural elements, energy work, cleansing practices, spiritual practices, affirmations, intuitive guidance, personalised remedies and other intention-based practices. The exact ritual, combination of elements, method and technique used remains part of SoulMirror’s personal spiritual practice and may not always be disclosed in full.

Depending on the service, clients may receive personalised do’s & don’ts, affirmations, remedies, journaling prompts, intention practices, energetic recommendations and guidance for the duration of the cycle. Where such guidance is provided, clients are encouraged to follow it consistently. Clients are also encouraged to maintain one clear intention throughout the active cycle rather than repeatedly changing what they want from the process.

Healing and energetic work is a process, and every person’s situation is different. Clients are encouraged to approach their working with patience, trust and an open mind. During the process, constantly checking for immediate signs, repeatedly changing the intention or becoming overly focused on when something will happen may create unnecessary emotional pressure. Allow the work the space and time to unfold naturally.

The usual observation window after energetic work is approximately 10–35 days, and this is when many clients may begin noticing emotional, energetic or situational shifts. Some clients may notice changes sooner, while for others the process may take longer depending on the circumstances surrounding their situation. It is also separate from the actual healing or spell cycle. For example, a 3-Day Spell means the working itself is performed across three days. It does not mean that the intended shift must occur within those three days. Clients are encouraged to allow sufficient time after the completion of their cycle before evaluating the overall process.

Clients are welcome to share meaningful updates or significant developments related to their intention during an active cycle. However, repeated requests for reassurance, constant checking for results or repeatedly asking whether the work is “working” are discouraged. SoulMirror may recommend allowing the complete cycle and observation period to unfold before reassessing the situation.

If an important development occurs during the active cycle, the client should inform SoulMirror where it is relevant to the intention. Minor day-to-day changes do not necessarily require the working to be modified. Any significant modification or additional intention requested after commencement may require separate work.

Once a healing or spellwork cycle has commenced, clients are encouraged to allow the entire selected cycle to be completed. If the client voluntarily asks for the work to be stopped after commencement, the remaining days may not automatically be:

• Rescheduled
• Restarted
• Extended
• Transferred to another person
• Converted into another service or intention

Any exception will be at SoulMirror's discretion.

Every Healing and Spellwork service involves personalised preparation, dedicated time and, where applicable, materials specifically arranged for the client’s intention. If cancellation is requested before the work has commenced, the request may be considered by SoulMirror depending on the circumstances and whether preparation or materials have already been committed. Once the personalised work has commenced, payments are generally non-refundable for work already undertaken or committed. Where a service is not provided as agreed, any applicable refund or resolution will be handled in accordance with the circumstances and applicable consumer law.

Clients who need to reschedule should contact SoulMirror before their scheduled work begins. Rescheduling before commencement may be accommodated depending on availability. Once an active cycle has begun, changing the scheduled dates may not always be possible. Repeated rescheduling may require a new booking depending on the circumstances.

Personal information, intentions and situations shared for the purpose of Healing or Spellwork will be treated with reasonable confidentiality. SoulMirror by Janvi will not intentionally disclose a client’s private information or personal situation publicly without permission, except where disclosure may be required by applicable law. Clients should provide only information reasonably required for their selected service.

Not every situation fits into a predefined service. Where required, SoulMirror may recommend a personalised combination or custom energetic journey based on the client’s intention. For custom work, the following will be communicated before commencement: Primary intention, Type of work, Duration, Pricing and any specific instructions. Once the client confirms the custom service and the work begins, these Terms & Conditions will apply to that service as well.

By making payment and confirming a Healing or Intentional Spellwork booking with SoulMirror by Janvi, the client confirms that they:

• Have read and understood these Terms & Conditions
• Have provided accurate information to the best of their knowledge
• Have clearly communicated their primary intention
• Understand the duration of their selected service
• Agree to allow the selected energetic cycle to be completed
• Accept the cancellation, refund and rescheduling conditions
• Understand that individual experiences may vary